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Patient Access Specialist II

WellStar Health System

This is a Full-time position in Marietta, GA posted May 3, 2021.

How would you like to work in a place where your contributions and ideas are valued?

A place where you can serve with compassion, pursue excellence and honor every voice?

At Wellstar, our mission is simple, yet powerful: to enhance the health and well-being of every person we serve.

We are proud to have become a shining example of what’s possible when the brightest professionals dedicate themselves to making a difference in the healthcare industry, and in people’s lives.

Responsibilities Patient Access Specialist II is the first point of contact and must ensure a pleasant experience for patients and visitors.

Interviews patients and/or their representatives to obtain complete and accurate demographic, financial and insurance information, required for billing and collecting patient accounts.

Conducts intensive screening of all Medicare, Medicaid and managed care patients for pre-certification requirements and provider service eligibility, prior to registration.

Obtains all necessary customer consents/attestations.

Coordinates the collection of all estimated patient liabilities, including co-payments and unmet deductibles.

Verifies insurance benefits and coverage for inpatients and outpatients.

Responds to customer requests and answers questions regarding various service and account information.

Analyzes and rectifies customer concerns using established procedures.

Uses computer to access and/or update customer records.

Verifies and posts transactions.

Follows established procedures for processing receipts, cash etc.

Sorts and files various documents.

Assists with general hospital information and directions to departments within and outside of the WHS facility.

Establishes financial arrangements to reduce financial risk for WHS, helping to ensure that WellStar is reimbursed for its services.

Is in good standing with all hospital policies including those related to attendance and staff development.

Is a role model to all staff members, physicians, patients and visitors in guest relations.

Demonstrates positive attitude about WellStar, staff and physicians.

Actively participates in Quality Improvement processes in the employee respective department.

Job Requirements: Required Minimum EducationHigh School diploma or equivalent.Required Minimum ExperienceAt least 2 years of related experience, in a healthcare or institutional work setting.

Preferred ExperienceAt least 2 years of Patient Access Service or Patient Financial Service work experience.Required Minimum SkillsTyping or data entry competency of at least 40 words/ minute.

Cash handling and balancing.

Demonstrated professionalism, effective communication skills and active listening skillsRequired Minimum LicensureCertified Patient Account Representative (CPAR) or Certified Healthcare Accessor must obtain within one year of hire date.

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