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Patient Access Specialist I

WellStar Health System

This is a Full-time position in Marietta, GA posted March 28, 2021.

How would you like to work in a place where your contributions and ideas are valued? A place where you can serve with compassion, pursue excellence and honor every voice? At Wellstar, our mission is simple, yet powerful: to enhance the health and well-being of every person we serve. We are proud to have become a shining example of what’s possible when the brightest professionals dedicate themselves to making a difference in the healthcare industry, and in people’s lives.

Responsibilities

The Patient Access Specialist (PAS) ensures a pleasant experience for patients and visitors. Interviews patients and/or their representatives to obtain complete and accurate demographic, financial and insurance information, required for billing and collecting patient accounts. Conducts intensive screening of all Medicare, Medicaid and managed care patients for pre-certification requirements and provider service eligibility, prior to registration. Obtains all necessary customer consents/attestations. Coordinates the collection of all estimated patient liabilities, including co-payments and unmet deductibles. Verifies insurance benefits and coverage for inpatients and outpatients. Responds to customer requests and answers questions regarding various service and account information. Analyzes and rectifies customer concerns using established procedures. Uses computer to access and/or update customer records. Verifies and posts transactions. Follows established procedures for processing receipts, cash etc. Sorts and files various documents. Assists with general hospital information and directions to departments within and outside of the organization. Establishes financial arrangements to reduce financial risk, helping to ensure that WellStar is reimbursed for its services.

Job Requirements:

Required Minimum Education

  • High School diploma or equivalent.

Required Minimum Experience

  •  At least 2 years of related experience, in a healthcare or institutional work setting. Previous employment record that reflects work stability, as indicated by an average work tenure for previous jobs of at least one year.

Preferred Experience 

  • Two years of patient access service or patient financial service work experience.

Required Minimum Skills

  • Typing or data entry competency of at least 40 words/minute.
  • Cash handling and balancing. Demonstrated professionalism, effective communication skills and active listening skills
  • Mandatory completion Registration Thrive course within 90 days of employment.
  • Mandatory completion of the ADT Registration Epic course within 60 days of employment.
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