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Northeast Georgia Health System, Inc.: Patient Access Representative – Prn

Northeast Georgia Health System, Inc.

This is a Full-time position in Gainesville, GA posted April 30, 2021.

Improving the health of our community in all we doNortheast Georgia Health System (NGHS)is a non-profit community health system on a mission of improving the health of our community in all we do.

Our team cares for more than 1 million people across the region through four hospitals and a variety of outpatient locations.

Northeast Georgia Medical Center (NGMC) has campuses in Gainesville, Braselton, Winder and Dahlonega with a total of more than 700 beds and more than 1,100 medical staff members representing more than 50 specialties.

NGHS also encompasses Northeast Georgia Physicians Group, a multi-specialty group with more than 65 locations, and The Heart Center of Northeast Georgia Medical Center, a cardiology practice with more than 15 locations.NGHSScheduler-PASC PRN-GainesvilleShift: 7am-5:30pm (8-hour shift in this time frame)Job Summary:The Intra-Office PASC Scheduler is responsible for being the primary liaison for system scheduling within the specialty that the clinic supports by providing surgical and imaging scheduling at point of service.

This role services as the primary PASC support for the physicians and clinical staff within the office as it relates to scheduling needs, including scheduling questions and concerns.

The representative is responsible for the integrity of the schedule for the specialty in which it supports.

In addition, provides exceptional customer services during direct contact with patients within the office setting.

Minimum Job Qualifications:2 years of direct invasive and/or diagnostic imaging scheduling experience is required.

1-year registration experience is required.

Physician practice scheduling experience preferred.

Preferred Education requirements:High school diploma or equivalent required.Job Specific and Unique Knowledge, Skills and Abilities Ability to work independently, emotionally mature, and able to function effectively under stressGood Communication SkillsExcellent problem solving and analytical skillsExcellent written and oral communication skillsAbility to prioritize, organize and coordinate daily work loadWorking knowledge of Protected Health InformationAbility to manage changeEssential Tasks and Responsibilities Responsible for the scheduling.

pre-registration, and collections for patients within the physician office setting for services across modalities in the hospital setting (while the patient is present).

This includes, but is not limited to, outpatient radiology exams, cardiology and vascular studies, invasive procedures (i.E.

cath lab, EP lab, OR, EVOR, etc.), and other diagnostic testing.

Responsible for the scheduling of follow up and other physician office appointments as applicable to the patient across different office locations.

This also includes the scheduling and check in of other office related visits (i.E.


In addition, performs check out functions for the office setting.

Serves as the primary contact and support for the physicians and clinical office staff as it relates to the need for add on/urgent cases, concerns regarding a scheduled appointment, or any other PASC related functions needing resolution.

Assists the clinical office staff in verifying and entering and/or transcribing the appropriate order for hospital testing/procedures to ensure efficiency of the hospital schedule.

Responsible for the QA and integrity of the schedule in which the office specialty supports (i.E.

Performs QA review son the cath lab and OPCV schedule to ensure accuracy of the patients scheduled) and communicates any errors or discrepancies with PASC leadership.

Also, once the error has been reported, takes ownership in resolving the concern to ensure no downstream anomalies for the patient.

Reviews the hospital outpatient schedule relating to the office specialty in order to backfill any open slots with patients awaiting similar testing.

Aids in the training of office staff members on the scheduling of outpatient diagnostic hospital procedures.

Expected to maintain intraoffice duties while supporting the assigned PASC pod with pre-registration, benefit collection, and estimate creation.

Expected to meet all goals set by department management to include, but not limited to; productivity accuracy, collections, and customer satisfaction.

In addition to the above responsibilities, this position is also responsible for accurately preforming any and all functions of a PASC Cardiology/Radiology Representative (60881) and a PASC OR Representative (60882).PASC PRN’s are responsible for accurately preforming any and all functions of an Intraoffice Scheduler, PASC Cardiology/Radiology Representative (60881) and a PASC OR Representative (60882).Since first opening its doors in Gainesville in 1951, Northeast Georgia Medical Center has added hospital campuses in Braselton, Barrow and Dahlonega and become Georgia’s most awarded hospital.

Some recognitions include being named to these lists:America’s 50 Best Hospitals Healthgrades100 Top Hospitals Truven Health Analytics100 Hospitals with Great Heart Programs Beckers Hospital ReviewAmerica’s Top Quality Providers CarechexAtlanta’s Top 150 Workplaces Atlanta Journal-ConstitutionHealthcare’s Most Wired Hospitals and Health Systems Hospitals & Health Networks magazineNGMC has also been recognized in recent years as Georgia’s #1 Hospital for overall hospital care, overall surgical care, heart care, orthopedic surgery, women’s care and more.

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