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Technical Support

Compunnel Inc.

This is a Contract position in Tucker, GA posted December 11, 2020.

Job DescriptionJob title: Technical SupportLocation: Tucker, GA 30084 Pay rate: $20/hrShift: 8:00am to 5:00pm, (M-F)Job type: Temp to PermStart date: ASAPQualificationTypically requires: High school diploma or equivalence and: BS Degree, technical school graduate, electronics training, or equivalent experience. 3 years technical experience doing hands on electronics repair. One of the following Industry certifications : A+, Network+, MCTS, Security +, MCSA, CCNA, Linux +Job details Provides first level help desk technical support in a collaborative work environment utilizing phone, chat, text, video and email communication methods. Ensures high-level customer satisfaction by analyzing problems pertaining to technologies sold or supported by Ricoh. Proficient in problem solving using their technical knowledge and the knowledge gained through collaboration. Utilizes team collaboration, diagnostic tools, service aids, product schematics, and all other available product information in the assessment and resolution of equipment failures or issues. Is considered a subject matter expert in one or two product technologies. Responds to incoming support incidents (i.e. telephone, chat, email, text and video) in a timely, professional manner. Evaluates incoming issues and gives assistance utilizing the appropriate support information and documentation. Makes entries for incoming issues and all activities that pertain to any existing issues within the incident tracking system. Entries are accurate, detailed, and include all required fields. Best Regards,Shashikant IngaleTechnical Recruiter – RecruitmentE: singale@compunnel.comP: (609) 606-9010, Ext: 1465 | D/M: 609 305 6882F: (609) 750-0981“Compunnel is a proud equal opportunity employer. We cherish diversity and harbor inclusivity. Any discrimination on basis of race, religion, color, nationality, gender, sexual orientation or other applicable legally protected characteristics is forbidden.”  Company DescriptionCompunnel Inc. has always been and will always be an Equal Opportunity Employer. Where every individual, solely on their merit, qualification and competency not only has equal economic opportunity but also for recruiting, training and career development. Our 2000+ members reflect a culture of diversity and inclusion and bring their authentic, original and best selves to work. Our inhouse team who looks over no discriminate against any employee and puts affirmative actions has full support of our Chief executive officer Andy Gaur and its top leaders branched out across Compunnel.

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